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Contact Center Specialist

Varks.am is seeking for energetic and highly motivated specialists for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

Job responsibilities
Answer customer’s enquires through incoming call/email or chat in a timely manner
Provide general information (procedures, services, payments, promotion, offers etc), inform the customer about the complaint status and resolution
Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
Attract potential customers through incoming and outgoing calls, make cross sell and up sale
Satisfy the customer by finding an appropriate solution
Carry out the satisfaction inquiry campaign established by the Quality Team
Carry out retention and loyalty campaigns established by the Retention and Loyalty
Make outbound calls as assigned
Perform other tasks as assigned
Required qualifications

Bachelor of University or yet a student
Preferably 1 year of work experience in help line or Customer services related fields
A natural communicator
Confident and can-do, with an ability to deliver an excellent customer service
Proficient in Armenian (written and verbal)
Knowledge of English and Russian language is a plus
With good knowledge of MS Office (Word, Excel, Outlook) will be an asset
Responsible
Able to listen and resistance in stress.
Able for shift work
Able to work on week-ends
Վերջնաժամկետ
2020-02-09
Customer Service Specialist

Varks.am is looking for Customer Service Specialists who will deliver a professional face to face service to customers.

Job responsibilities
Serve customers in the branch;
Introduce the Company's products and services;
Respond to customer inquiries and resolve;
Take a proactive approach to determine service needs, provide information suggesting appropriate service and advice to customers;
Proceed with the activation of new contracts and their software registration;
Suggest additional products and services of use to clients;
Direct requests and unresolved issues to the designated resource;
Accept loan payments;
Fulfill other duties related to the work.

Required qualifications
Higher education in Business Administration, Finance or a related field;
Experience in banks/ financial institutions or in other customer service fields will be an advantage;
Good knowledge of MS Office;
Knowledge of Armenian, Russian and English languages;
Analytical and problem-solving skills;
Excellent communication and presentation skills;
Result-oriented and goal-driven personality;
Sense of responsibility;
Ability to work under pressure;
Effective time management skills;
Able for shift work;
Able to work on week-ends.
Վերջնաժամկետ
2020-02-09
IT Project Manager

Varks.am is looking for a highly responsible IT Project Manager who can have a contribution in the Company's actively growing team by his enthusiastic work. In this role, he/ she will analyze the Company's current systems and assets, recommend and implement solutions and upgrades. The incumbent will be responsible for managing and recommending changes to improve the IT infrastructure. The ideal candidate has an advanced technical knowledge and keen interest in adapting and implementing industry's best practice processes.

Job responsibilities
Communication with colleagues : collecting requirements , planning, deliver the functionality
Support of the project :
-Collecting and formalizing the project requirements
- Assign the tasks to team members
- Control of project activities
-Control of quality and deadlines
- Deliver the project to the production environment
Communicate with Analysts, Support , Development , Accounting, Infrastructure , QA departments
Identify, manage and escalate project issues, risks and changes as appropriate
Give feedback how to optimize team work

Required qualifications
3-5 years in Project Management
Experience in Agile or Scrum Methodologies
Good communicational skills and competent oral and written language (Russian and English)
Experience in international assignments / working internationally
Ability to view the global picture, control multi projects at the same time
Stress resistant and responsible person
Higher education related to IT
Experience working for IT company will be considered as advantage
Experience of cooperation with remote team
Վերջնաժամկետ
2020-01-15
Java Engineer

PicsArt is looking for a talented Java Engineer to join our highly skilled software development team. The ideal candidate is expected to work in a big data infrastructure, determine technical requirements, make architectural decisions, create/design documents, develop and test.
Աշխատանքային պարտականություններ
Take on some of the most significant problems in high-performance, scalable analytics;
Work closely with analysts and data scientists to develop data-driven dashboards and systems;
Monitor performance and advise on any necessary infrastructure changes;
Translate application storyboards and use cases into functional applications;
Design, build and maintain efficient, reusable and reliable Java code;
Ensure the best possible performance, quality, responsiveness and scalability of the applications;
Identify bottlenecks and bugs, devise solutions to these problems;
Help maintain code quality, organization, and automatization;
Be ready for unforeseen situations and be able to respond appropriately;
Be available to mentor Junior Engineers on the team.
Անհրաժեշտ հմտություններ
BS/MA degree in a highly quantitative field or equivalent;
Experience with complex distributed systems and service-oriented architectures;
Experience with big data tech stack (Hadoop, HDFS, HBase, Kafka, Spark, Spark Streaming, Presto, Hive, Drupal, Flume, Samza, Yarn);
Experience with JavaSE with good knowledge of its ecosystems;
Knowledge of concurrency patterns in Java;
Familiar with object-oriented programming;
Familiar with fundamental design principles behind a scalable application;
Build stream-processing systems by using solutions such as Spark-Streaming is a plus;
Knowledge of various ETL techniques and frameworks: such as Flume is a plus;
Experience with Python and Scala is a plus;
Proven track record of leading and delivering large projects independently;
Proven ability and willingness to learn new technologies;
Advanced written and verbal English communication skills.
Familiarity with
Concepts of Spring framework, MVC, and RESTful;
Various design and architectural patterns;
Code versioning tools, such as Git;
Build tools such as Maven or Gradle;
JVM, its limitations, weaknesses, and workarounds.
Վերջնաժամկետ
2020-01-31
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